Q1. What are the advantages and disadvantages of taking an IT Services Management perspective when looking at an organization’s IT? Should companies be encouraged to view their IT function from a services perspective?
Q2. Outsourcing continues to be a major issue in the delivery of IT services. Do you think IT outsourcing creates or hurts IT value? What do you think are the most important considerations in outsourcing? What do organizations have to do to be successful with IT outsourcing?
Ref:
https://www.researchgate.net/publication/271272096_Embracing_System_Complexity_in_a_Shared_Service_Center_Collaboration
